Frequently Asked Questions
How can I contact Pure Bliss Luxe?
You can reach us anytime at shoppureblissluxe@gmail.com. Our customer service team is here to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we proudly ship to most countries worldwide.
Where do you ship from?
All orders are shipped from our U.S.-based warehouse.
Can I change or cancel my order?
Because we strive to process orders quickly, changes or cancellations must be requested within 12 hours of placing your order. After this window, we are unable to modify the order—but you’re welcome to return it once it arrives for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed Monday through Friday, typically within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
How long will delivery take?
Delivery times vary based on demand and location. Please allow 1–4 weeks for your order to arrive.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund. Please contact us and we’ll resolve the issue promptly.
Will I be charged customs or import taxes?
All prices on our site are listed in USD and do not include taxes or import duties. Depending on your location, you may be subject to local customs fees or import taxes upon delivery. These charges are the responsibility of the customer.